Customer satisfaction survey

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Contact person

Company

Email

Position/Role*:

1. Which products from our range are you familiar with?

You can select up to 3 products by holding down the Ctrl (Control) key and clicking on each product.

Durpark (CO and NO2 Detection) - 2-Wire and 3-WireDurgas (Toxic, Explosive Gas and Oxygen Detection)Eurodetector (Toxic Gas and Oxygen Detection)Durtex (Explosive Gas Detectors)Direx (Infrared Explosive Gas and CO2 Detectors)Durtox (Toxic Gas Detectors)Standgas (Stand-Alone Detectors)Radet 86 (Radon Detection)Conventional and Analogue Fire Detection SystemsLinear Heat Detection CableAnemometersOpacity MetersAtmospheric SensorsWeather Stations

2. To what extent did our product/service meet your expectations?

Exceeded expectations

Met expectations completely

Partially met expectations

Did not meet expectations

3. Please rate the quality of the product received on a scale of 1 to 5 (Minimum 1 Maximum 5)

5

4

3

2

1

4. Please rate the service provided by our sales team on a scale of 1 to 5. (Minimum 1 Maximum 5)

5

4

3

2

1

5. Please rate the ease of installing and/or using our product on a scale of 1 to 5. (Minimum 1 Maximum 5)

5

4

3

2

1

6. How would you rate our response time in resolving issues, inquiries, or requests?

Excellent

Good

Fair

Poor

7. Do you feel that the quality of the product justifies the price paid?

Yes, completely

To a great extent

Partially

Partially

8. Please rate the delivery time of the product/material on a scale of 1 to 5. (Minimum 1 Maximum 5)

5

4

3

2

1

9. Do you intend to purchase our products again?

Yes

Probably yes

Not sure

Probably not

Not

10. How likely are you to recommend us to another customer or supplier?

Yes

Probably yes

Not sure

Probably not

Not

11. Please provide an overall rating of our company on a scale of 1 to 5. (Minimum 1 Maximum 5)

5

4

3

2

1

12. What do you like most about our company and/or our products? (Open-ended response)

13. What improvements could we make to our products? (Open-ended response)

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