Customer satisfaction survey

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Company

Email

1.- What is your opinion of DURAN ELECTRONICA?

Excellent

Very Good

Good

Average

Bad

2.- What products in our range are you familiar with?

You may select various products by keeping the Ctrl (Control) key pressed and clicking on as many products as you are familiar with

DURPARK (CO and NO2 detection)DURGAS (Detection of toxic and explosive gases and oxygen)EURODETECTOR. Oxygen and toxic RS485 detectorsDURTEX. Explosive gas detectorsDIREX. CO2 and explosive gases infrared detectorsDURTOX. Toxic gas detectorsSTANDGAS. Standalone detectorsRADET 86. Radon detectionConventional and analog fire systemsLinear heat detection cableAnemometersOpacimetersAtmospheric SensorsWeather Stations

3.- Please rate the following from 1 to 5 (1 Minimum - 5 Maximum)

Phone customer Service

5

4

3

2

1

Commercial support

5

4

3

2

1

Quotation management

5

4

3

2

1

Orders management

5

4

3

2

1

Delivery of material / Logistics

5

4

3

2

1

Technical support

5

4

3

2

1

4.- Please rate the following from 1 to 5 (1 Minimum - 5 Maximum)

Product quality

5

4

3

2

1

Product design

5

4

3

2

1

Commercial documentation

5

4

3

2

1

Technical documentation

5

4

3

2

1

Ease of installation/ using

5

4

3

2

1

Packaging / presentation

5

4

3

2

1

5.- Have you recently required our repair service?

Yes

No (Go directly to question number 8)

6.- How was the Service received?

Excellent

Very Good

Good

Average

Bad

7.- Please rate the repair reports from 1 to 5 (1 Minimum - 5 Maximum)

5

4

3

2

1

8.- Do you know our new webpage www.duranelectronica.com?

Yes

No (Go directly to question number 10)

9.- What global rating would you give the website? (1 minimum - 5 maximum)

5

4

3

2

1

10.- Evaluate DURÁN ELECTRÓNICA globally (1 minimum - 5 maximum)

5

4

3

2

1

Please write any comments or suggestions here. Thank you.

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