CUSTOMER SATISFACTION SURVEY FOR SIEMENS SUBSIDIARIES

 

    Contact person (mandatory)
     

     

    Company (mandatory)
     

     

    Position (mandatory)
     

     

    Email (mandatory)
     

     

    1. What is your opinion of DURAN ELECTRONICA?

     

    ExcellentVery goodGoodAverageBad

     
     

    2. What products in our range are you familiar with?
    You may select various products by keeping the Ctrl (Control) key pressed and clicking on as many products as you are familiar with.

     

     

    3. Please rate the following from 1 to 5: (1 Minimum - 5 Maximum)
     

    Phone customer service 12345
    Commercial support 12345
    Quotation management 12345
    Orders management 12345
    Delivery of material/Logistics 12345
    Technical support 12345

     

    4. Have you ever required our repair service?

     
    YesNo (Go directly to question number 7)
     

    5. How was the service received?
     

    ExcellentVery goodGoodAverageBad

     

    6. Rate from 1 to 5 the Repair reports (1 minimum - 5 maximum)

     

    12345

     

    7. Please rate the following from 1 to 5: (1 minimum - 5 maximum)
     

    Product quality 12345
    Product design 12345
    Commercial documentation 12345
    Technical documentation 12345
    Ease of installation/using 12345
    Packaging/presentation 12345

     

    8. Do you know our web page www.duranelectronica.com?
     
    YesNo (Go directly to question number 11)

     

    9. What aspects do you like most about it?

    You may select various aspects by keeping the Ctrl (Control) key pressed and clicking on as many as you consider appropriate.

     

     

    10. What global rating would you give the website? (1 minimum - 5 maximum)
     
    12345

     

    11. Do you think we have any advantage over our competitors?
     
    Yes, in everythingYes, in qualityYes, in Technical ServiceYes, in Customer ServiceYes, in priceNo, none

     

    12. Evaluate DURÁN ELECTRÓNICA globally (1 minimum - 5 maximum)
     
    12345

     

    Please, write any comments or suggestions here. Thank you.
     

     

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