CUSTOMER SATISFACTION SURVEY

 


    Contact person (mandatory)
     

     

    Position (mandatory)
     

     

    Company (mandatory)
     

     

    Email (mandatory)
     

     

    1. What is your opinion of DURAN ELECTRONICA?

     

    ExcellentVery goodGoodAverageBad

     
     

    2. What products in our range are you familiar with?

    You may select various products by keeping the Ctrl (Control) key pressed and clicking on as many products as you are familiar with.

     

     

    3. Please rate the following from 1 to 5: (1 Minimum - 5 Maximum)
     

    Phone customer service

    12345

    Commercial support

    12345

    Quotation management

    12345

    Orders management

    12345

    Delivery of material/Logistics

    12345

    Technical support

    12345

     

    4. Have you ever required our repair service?

     
    YesNo (Go directly to question number 7)
     

    5. How was the service received?
     

    ExcellentVery goodGoodAverageBad

     

    6. Rate from 1 to 5 the Repair reports (1 minimum - 5 maximum)

     

    12345

     

    7. Please rate the following from 1 to 5: (1 minimum - 5 maximum)
     

    Product quality

    12345

    Product design

    12345

    Commercial documentation

    12345

    Technical documentation

    12345

    Ease of installation/using

    12345

    Packaging/presentation

    12345

     

    8. Do you know our web page www.duranelectronica.com?
     
    YesNo (Go directly to question number 11)

     

    9. What aspects do you like most about it?

    You may select various aspects by keeping the Ctrl (Control) key pressed and clicking on as many as you consider appropriate.

     

     

    10. What global rating would you give the website? (1 minimum - 5 maximum)
     
    12345

     

    11. Do you think we have any advantage over our competitors?
     
    Yes, in everythingYes, in qualityYes, in Technical ServiceYes, in Customer ServiceYes, in priceNo, none

     

    12. Evaluate DURÁN ELECTRÓNICA globally (1 minimum - 5 maximum)
     
    12345

     

    Please, write any comments or suggestions here. Thank you.
     

     


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